Warranty
B2B warranty coverage depends on the verified product and agreed order documents. The applicable warranty period and scope are stated in the quotation, product specification, Proforma Invoice or sales contract.
Last updated: 25 September 2026Scope and eligible defects
Where a product warranty is agreed, it may address manufacturing defects, material defects and workmanship in the identified product under normal commercial use. Coverage is assessed against the approved product specification and the applicable warranty document. No model-independent coverage is promised here.
Period and product identification
The applicable warranty period and scope are stated in the quotation, product specification, Proforma Invoice or sales contract. Please retain the order reference, model and batch information, installation records and other evidence relevant to a claim.
Installation and care
Products should be installed and used in accordance with the approved installation instructions and intended application. Installation method, countertop compatibility, cleaning guidance and accessory requirements should be reviewed for the actual model and project.
Items requiring separate assessment
Misuse, unauthorized modification, improper installation, exposure to unsuitable chemicals, abrasion, scratching, normal wear, freight damage and problems caused by third-party accessories are evaluated separately from a manufacturing or material defect. The applicable contract and product documentation determine any exclusions; this page does not assume that every reported mark or performance issue has the same cause.
Making a warranty claim
Contact sales@kewige.com with the order reference, model, description, photographs or videos, installation context and other relevant evidence. Please keep the affected product available for reasonable investigation. KEWIGE will assess the information against the agreed warranty scope and may request additional inspection.
Possible remedy
Where a covered issue is confirmed, any repair, component supply, replacement, credit or other remedy is determined under the applicable order or warranty terms and the facts of the case. There is no unconditional replacement or refund commitment on this page.
Contact KEWIGE
For questions about this policy, email sales@kewige.com. Quotations: rfq@kewige.com.