Shipping & Delivery
Shipping arrangements are agreed for each B2B order according to the product specification, destination and accepted commercial documents. No universal production or transit time is promised.
Last updated: 25 September 2026Production lead time and start date
Lead time is confirmed separately for each order and begins after the agreed payment, artwork/specification approval and order confirmation requirements have been satisfied. A requested delivery date is not a confirmed shipping commitment until accepted in writing.
Samples and bulk orders
Sample availability, preparation, shipping arrangements and charges are confirmed separately. Bulk-order lead time and shipment planning are confirmed against the final approved specification, quantities and production requirements.
Packaging and pre-shipment inspection
Packaging type, labeling, protective materials and any export-marking requirements are as agreed for the order. Buyers may request an inspection or evidence before shipment; the scope, timing, costs and access arrangements must be agreed in advance. Inspection results are assessed against the approved specification and do not silently change the parties’ agreed remedies.
Shipping method, freight and destination
The method of transport, origin and destination point or port, and any freight quotation are confirmed per order. Freight estimates may depend on shipment dimensions, route, carrier availability and the agreed trade term. Any applicable validity or price adjustment is specified in the quotation.
Incoterms and risk transfer
If the parties select an Incoterms® rule, the order documents should state its version and named place or port. The agreed rule and contract allocate transport tasks, costs, insurance, customs responsibilities and transfer of risk. This page does not select a default term or point of risk transfer.
Customs, duties and shipping documents
Responsibility for export and import clearance, duties, taxes and local permits is specified in the agreed trade term and order documents. The parties should confirm which commercial invoice, packing list, transport document, origin document or other shipment document is needed for the particular destination before dispatch.
Partial shipments
Partial shipments, separate invoicing and related freight treatment require agreement in the applicable order documents or later written approval.
Changes, delays and force majeure
KEWIGE will share material changes to an agreed shipment schedule when known and discuss practical next steps with the buyer. Carrier disruption, customs holds, adverse events and other circumstances outside reasonable control, including any event treated as force majeure under the applicable contract, are addressed under that contract; revised dates and responsibilities are confirmed in writing rather than assumed here.
Receipt and shipment questions
Buyers should check the shipment against the agreed documents on receipt and preserve packaging and transport records where an issue is identified. For shortages, damage or specification concerns, see Claims & Non-Conformity and contact sales@kewige.com.
Contact KEWIGE
For questions about this policy, email sales@kewige.com. Quotations: rfq@kewige.com.